Refund Policy

This Refund Policy explains our approach to refunds at Vidaris Institute Pvt. Ltd.. Because our core counselling and application-support services are provided free of charge, refunds only apply to optional paid services you may choose to purchase. Please read this alongside our Terms of Service.

Our university shortlisting, application guidance, document review and general study-abroad counselling are offered free of charge to students. As no fee is charged for these services, no refund is applicable to them.

From time to time we may offer optional paid add-on services, such as premium test preparation, one-to-one intensive coaching or specialised documentation support. For any such service, the price, scope and duration will be clearly stated before you pay. This Refund Policy applies only to fees paid directly to Vidaris Overseas for these optional services.

Where you have paid for an optional service, the following general refund windows apply unless a different arrangement is stated in writing at the time of purchase:

• Full refund if you cancel within 7 days of payment and before the service has commenced or any materials have been delivered
• Partial (pro-rata) refund if you cancel after the service has begun, calculated on the portion not yet delivered, less any non-refundable third-party costs already incurred
• No refund once a service has been fully delivered, or where cancellation is requested after the applicable window has closed

Refunds are not available where a service has been misused, or where a particular outcome (such as a test score, admission or visa) was not achieved — outcomes are never guaranteed and are not a basis for a refund.

Certain costs are paid to external organisations and are never refundable by us, as they are outside our control. These include, but are not limited to:

• University application and registration fees
• Tuition deposits paid to secure an offer
• Visa, biometric and immigration processing fees
• Standardised test fees (e.g. IELTS, TOEFL, GRE, GMAT, SAT)
• Courier, translation, attestation, medical and travel costs

If you have paid any of these fees, refund requests must be directed to the organisation that collected the payment, in line with their own policies.

To request a refund for an eligible paid service:

• Email us at admissions@vidarisoverseas.comwith the subject line “Refund Request”
• Include your full name, the service purchased, the date and amount of payment, and a copy of your receipt
• Briefly describe the reason for your request

Our team will acknowledge your request and let you know whether it qualifies under this policy, along with any refund amount.

Once a refund is approved, we aim to process it within 7 to 14 business days. Refunds are issued to the original payment method where possible. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. The policy in effect at the time of your purchase applies to that purchase.

Questions about a refund? Get in touch:

• Email: admissions@vidarisoverseas.com
• Address: 3rd Floor, Cyber Heights, HITEC City, Hyderabad, Telangana 500081